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Proud to be working with iSupply Group!

by | Apr 21, 2021 | News

Office people in a. circle high fiving

Proud to be working with iSupply Group!

How to make customers happy… is it really a secret? They need a positive experience when interacting with brands. Essentially, experience even trumps the product itself (a bit like Apple). They want to do business with brands that leave them joyful and satisfied, a big smile on their face would be a plus.

We work with a busy recruitment agency, iSupply Group, to fulfill their HR requirements. We will let you hear first-hand from them how we help them! Here’s one of their Directors Steve Lewis:

“As a recruitment agency, we’re very busy and have a lot of clients who rely on us to get the job done. That’s why it’s really important that we’re completely up to date with any recent employment legislation changes and that we have full confidence in the way we deal with any issues or problems that we face as a business.

We’ve worked with Ellen and the team at Spire HR in the past for the odd HR requirement and project, but have recently outsourced all of our HR requirements to Spire HR, which involves ensuring our HR policies and procedures are up to date, assisting with complex HR queries on TUPE and any other HR support needs that arise. Working with Ellen we feel completely assured that we’re in safe and knowledgeable hands. The outsourced HR solutions have slotted into our business nicely and allow us to concentrate on what we’re best at – recruitment! Ellen and the team are very professional and easy to work with, the whole team is very impressed with their proactive approach to dealing with problems and issues. If you are looking for an outsourced HRsolution I would highly recommend reaching out to Spire HR and utilising their flexible monthly retainers – they tailor their services around your business and needs.”

As you can see, first-class customer service is always at hand. We are extremely proud of the noticeably strong relationships we have built over the years with our clients. We never fail to deliver, a happy customer is the best business strategy of all!

To be as fortunate as Steve, contact us via 01925 626253 or on info@spirehr.co.uk

As we had recently come up against some difficult staffing issues which we had not experienced before, Ellen Parkin at Spire HR was recommended to us by one of our business partners to guide and assist us with the complex HR legalities we needed to adhere to.

Ellen was very efficient and professional and gave us instant confidence that she would be able to competently provide the help we needed. Ellen was readily accessible via email or telephone throughout the whole process and gave us the vital lifeline we needed during a very emotive and stressful time. Spire HR realised that as an SME, we had to balance the commercial viability for HR consultancy with the expertise and guidance we needed and Ellen was open and honest from the outset, providing a cost-effective and professional service. I would therefore have no hesitation in recommending Spire HR to anyone.

 

We are too small to justify a full-time HR employee; yet we cannot afford to ‘get it wrong’ The excellent service offered by Spire HR Solutions is the perfect solution for us

 

AGP have used Spire HR Solutions Limited for numerous matters relating to HR issues for both ourselves and clients of the practice. I have always found them to be extremely knowledgeable and helpful and to be very responsive to our needs.

Spire is now the practice’s first point of contact for any HR issues we encounter and I would certainly recommend them to anyone in need of assistance with any HR matters.

 

Ellen has helped streamline procedures and provide greater controls through her extensive knowledge and professional dedication, which has enabled me to concentrate on my main objective, growing the business.

I would say ‘key’ to her service is the confidence she provides with the HR guidance, I know without doubt that when dealing with my employees I follow the correct procedure and staff feel confident that they have the right HR support. The guidance on our bonus structure and appraisal scheme is one of many examples in which Ellen’s guidance has been invaluable.

I have been pleased with work Ellen has done for us and would not hesitate to recommend her to others. She provides a high quality, professional service and is very responsive to the needs of a small, growing organisation.

 
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