Ellen has helped streamline procedures and provide greater controls through her extensive knowledge and professional dedication, which has enabled me to concentrate on my main objective, growing the business. I would say ‘key’ to her service is the confidence she provides with the HR guidance, I know without doubt that when dealing with my employees I follow the correct procedure and staff feel confident that they have the right HR support. The guidance on our bonus structure and appraisal scheme is one of many examples in which Ellen’s guidance has been invaluable. I have been pleased with work Ellen has done for us and would not hesitate to recommend her to others. She provides a high quality, professional service and is very responsive to the needs of a small, growing organisation.